Why great tech falls flat without real-world Insurance experience

From the frontlines to the future of Insurance 

Before I entered the world of insurtech, I lived every aspect of agent life. From working inside agencies and carriers to supporting independent agents through aggregators, I’ve felt the pressure, fought the fires, and celebrated the wins. That experience still shapes how I approach tech, people, and what agencies truly need. 

Here’s what that journey taught me: 

The gap between theory and reality. 

There’s no shortage of advice on what to automate, how to grow, and which systems to use. But if you’ve built a book, navigated a messy renewal, or tried to recruit in a tight labor market, you know the truth: Execution is a different beast. 

I’ve been in client meetings where rate increases hit hard. I’ve stayed up late pushing submissions through. That’s why I don’t approach insurance tech from the outside looking in. I approach it from the inside out. 

Stop telling. Start listening. 

Every agency is unique in structure, workflow, and pain points. That’s why I never walk into conversations with a one-size-fits-all playbook. I listen first. Whether it’s Policy Checking overload, manual tasks, or fragmented data, the stress is real. Solving that stress starts with understanding, not assumptions. 

Real innovation lives in the day-to-day.

Too often, insurance tech looks great on a demo but breaks down in real life. Dashboards, AI promises, “solutions” that ask you to reinvent your agency, we’ve seen it all before. 

At BluePond.AI, we do it differently. Built by insurance pros, our tools are designed to fit into an agency's workflow. No disruptions and no overhauls. Just practical and time-saving support that reduces the noise during Policy Checking, renewal prep, and document reviews. 

What agencies deserve from their tech partners 

Technology should simplify, not complicate. It should adapt to your world, not the other way around. 

At BluePond.AI, we believe in being present, responsive, and rooted in the same reality as the teams we serve. We invite feedback, welcome pushback, and treat every conversation as an opportunity to improve. Because this isn’t about selling software, it's about earning trust. 

We’re in this together 

I didn’t leave the agency world behind; I simply brought it with me. Everything we’re building at BluePond.AI is shaped by the real-world challenges agencies face daily. 

To the CSRs holding things together, the producers pushing to close every deal, and the owners juggling it all, this is for you. And it’s being built with you, not just for you. 

Ready to see how BluePond.AI can support your agency through renewal season and beyond?  

Get in touch with me at lori@bluepond.ai or Book a demo today.