The hidden cost of waiting? Lost time. Stalled teams. Eroded trust.

When agencies say “Not now,” I understand. I’ve been there. 

I hear it all the time: “We like the tech. Just… not now.” 

If you’re leading an agency, you’ve probably said it. If you’re on the service side, you’ve definitely heard it. And honestly? I get it. When you’re juggling quotes, renewals, team burnout, and endless back-and-forth with carriers, one more thing, even a good thing, can feel like too much. But here’s what I’ve learned from being on both sides of the table: 

“Not now” can quietly and quickly turn into “Not ever”. 

And that delay is costing you time, team energy, and opportunities to make life easier. 

Agencies don’t stall because they don’t care... 

They stall because they’re stretched. 

“Not now” isn’t about disinterest; it’s about survival. You’ve got a top producer asking for more support. Your team is already bracing for renewal burnout. You’re short-staffed, and everything feels urgent. So, the thinking becomes: Let’s get through this season, then we’ll talk tech. The irony? That’s exactly when you need help the most. 

What ‘the wait’ is truly costing you? 

Let’s take a look at what the numbers tell us:  

• Poor time efficiency:  

  Manual processes such as Policy Checks, quoting, and client follow-ups cost your team hours every week. 

  Imagine you have a team of 8 to 10 people and that each team member spends 3 to 5 hours per week on manual work that could be automated. This adds up to 156–260 hours per year per person, the equivalent of paying for an extra month of work, without any of the results. 

  Now, let’s scale that up. Imagine you’re running a high-growth firm where producers spend nearly 40% of their time formatting submissions and chasing data; work that could be automated in minutes. The result? The growth of your firm doesn’t stall because of market pressure. It stalls because your team is stuck doing the wrong work. 

• Burnout and turnover: 

  Repetitive, low-value tasks drain energy and morale. High performers get frustrated, disengage, and leave, forcing you to spend time and money on rehiring and retraining new talent. The cost to replace just one burned-out team member? Up to 30% to 50% of their annual salary.  

• Increased risk exposure: 

  Delaying tech adoption increases the risk of errors, missed compliance triggers, and E&O exposure. Such mistakes can lead to E&O exposure, damage to reputation, and claims. A single E&O claim can cost thousands and even more in lost trust. 

Saying “Not now” isn’t neutral. You’re not turning down a tool. You’re signing up for inefficiency, whether you mean to or not. 

Tech should work for you, not create more work 

The right solution should fit your workflow, not force you into a new one. 

That’s why we built BluePond.AI around real agency environments, messy submissions, last-minute changes, short-staffed teams, and high stakes. If you can forward an email, you can use our tools. If your team finds an issue, we can fix it. 

No overhaul. No lengthy training. Just instant, practical relief. 

What “Not now” really means 

When I hear hesitation, I don’t push. I ask questions: 

• How many hours are your producers spending on manual work/rework? 

• What tasks could be automated but aren’t? 

• What’s the cost of doing nothing for another month? 

• What would you wish you’d changed before the renewal season hits again? 

The risk isn’t trying something new. The real risk is staying stuck. 

There’s no perfect time. But there is a better one: Now. 

There’s no slow season anymore, no clean window. But there is an opportunity to make one smart move that gives your team time, clarity, and momentum. 

Let’s find that moment together.

If “Not now”… when? 

Even if you’re not ready to decide, I’m here to talk just as someone who’s been in your shoes and wants to make this industry easier for everyone in it.

Get in touch with me at lori@bluepond.ai or Book a demo today.